Data Protection Policy

4999bt's Privacy Policy – Your data is protected

When you use 4999bt, your trust means everything to us. This Privacy Policy clearly sets out what information we collect, why we collect it, how we store it, and what your rights are.

Last Updated: January 2026
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256-bit SSL Encryption Protection
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No Sale Data Is Never Sold
Transparency Full Policy in Bengali
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Your Control Right to Erasure

How We Protect Your Data

We follow a multi-layered approach using technology and policy to ensure the security of your personal information at 4999bt.

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End-to-End Encryption

All your data is protected with 256-bit SSL/TLS encryption in transit. From login to payment — your information is encrypted at every step.

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Data Is Never Sold

4999bt never sells your name, phone number, or email to any third party. Your information is used solely for the purpose of providing our services.

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KYC Verification Security

Documents submitted for identity verification are stored on secure servers and can only be accessed by authorized personnel.

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Minimal Data Collection Policy

We only collect information that is strictly necessary to provide our services. Collecting excessive or unnecessary data goes against our policy.

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Regular Security Audits

4999bt's systems are regularly audited by independent third-party security experts. Any vulnerabilities are identified and resolved promptly.

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Transparent Data Usage Policy

This policy clearly states what information is used and for what purpose. Your data is never used for any undisclosed reason.

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Section 01

Introduction & Scope of Applicability

Welcome to 4999bt. This Privacy Policy applies to our website, mobile app, and all related services. When you use 4999bt, you voluntarily provide us with certain information. This policy clearly explains how we use that information.

4999bt takes privacy very seriously. Our goal is to ensure you can use the platform with complete peace of mind, knowing your personal information is fully safe and secure. This Privacy Policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards.

If you have any questions after reading this policy, feel free to reach out to our support team. We are always happy to help.

By using 4999bt's services or creating an account, you are considered to have consented to this Privacy Policy. If you object to any of its terms, please refrain from using the platform and reach out to us to discuss your concerns.

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Section 02

What Information We Collect

4999bt collects only the information necessary to provide its services. We collect three types of data:

1. Information you provide directly:

  • Name, date of birth, and gender (collected at registration)
  • Email Address & Mobile Number
  • Residential Address
  • National ID or passport details (for KYC verification)
  • Mobile banking number (bKash, Nagad, Rocket)

2. Automatically collected:

  • IP Address & Device Information
  • Browser type and operating system
  • Platform activity logs (login times, game history, transaction records)
  • Cookies & Session Data

3. From third parties:

  • Transaction confirmation details from payment processors
  • Verification data from fraud prevention services
Data Type Source Purpose
Name & Contact User Account Creation & Communication
Payment Information User / Payment Gateway Deposits & Withdrawals
Identity Documents User KYC Verification
Game Activity Log Automated System Security & Dispute Resolution
Device & IP Automated System Fraud Prevention
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Section 03

Why We Collect Information

4999bt is fully transparent about every reason your information is used. We never use your data for any purpose other than those listed below:

  • Account Management: To create and manage your profile.
  • Identity Verification: To complete the KYC process and prevent money laundering.
  • Payment Processing: To process deposits and withdrawals.
  • Security: To prevent fraud, hacking, and unauthorized access.
  • Customer Support: To resolve your complaints and enquiries.
  • Responsible Gaming: To detect problem gaming patterns and provide you with support.
  • Legal Obligations: To comply with directives from government or regulatory authorities.
  • Service Improvement: To enhance your platform experience.

We do not sell or share your information with advertising companies.

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Section 04

Who Your Information Is Shared With

4999bt may share your information with third parties only in limited, specific circumstances. In every such case, we ensure strict confidentiality agreements are in place:

  • Payment Processors (bKash, Nagad, Rocket): Only the minimum information necessary to complete a transaction is shared.
  • Identity Verification Provider: Information is transmitted through a secure channel for the KYC process.
  • Game Software Provider: Minimal session data required to run games.
  • Law Enforcement: When required by court order or a legitimate investigation.
  • Auditing Body: To regulatory authorities in fulfilment of legal obligations.

Your information is not shared with any third parties outside the list above. If anyone claims to represent 4999bt and requests your personal data, treat it as a scam.

We have data processing agreements in place with every third party we work with. They are not permitted to use the data we share for their own purposes.

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Section 05

Cookies & Tracking Technologies

4999bt uses cookies on its website and app. Cookies are small data files stored in your browser. They are used to enhance your experience and ensure the security of our services.

Cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand platform usage patterns — fully anonymized.

You can disable cookies at any time through your browser settings, though doing so may limit some functionality.

4999bt does not use any third-party advertising tracking cookies. Your gaming behaviour is never shared with any advertising network.

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Section 06

Data Retention Period

4999bt does not store your information indefinitely. Each type of data has a defined retention period:

Data Type Retention Period Reason
Account Information 5 years after account closure Legal Obligations
Transaction Records 7 years Financial Regulatory Guidelines
KYC Documents 5 years after account closure AML/KYC Legal Requirement
Game Log 2 years Dispute Resolution
Support Chat Logs 1 year Service Quality Enhancement
Cookie Data End of session or 30 days Technical Requirements

Upon expiry, data is securely deleted or anonymized. If any data must be retained longer due to legal obligations, you will be notified.

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Section 07

Your Data Rights

You have full control over your personal information at 4999bt. We uphold the following rights:

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Right to Access You have the right to know what information we hold about you.
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Right to Rectification You may request corrections to any inaccurate or outdated information.
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Right to Erasure You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing You may request that the processing of your data be restricted under certain circumstances.
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Right to Portability You may request a copy of your data in a structured format.
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Right to Be Informed You will be informed in advance of any changes to how your data is used.

To exercise any of your rights, contact us by email or live chat. We typically respond within 7 business days.

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Section 08

Minor Protection Policy

4999bt is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Age verification is carried out at the time of registration.
  • Age verification is mandatory as part of the KYC process.
  • Any account identified as belonging to a minor is closed immediately.
  • Any data collected in such cases is securely deleted without delay.

If you are aware of a minor using 4999bt, please notify us immediately.

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Section 09

Technical Security Measures

4999bt uses industry-leading technology to protect your information. Our security framework consists of the following layers:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): OTP-based login for added security.
  • Firewall & DDoS Protection: Servers are protected against cyberattacks.
  • Encrypted Database: Stored data is kept in an encrypted state.
  • Access Control: Only authorized personnel have access to specific data.
  • Regular Security Audits: Regular testing conducted by external experts.
  • Data Backup: Data is securely backed up across multiple locations.

In the event of a security breach, affected users will be notified within 72 hours and prompt action will be taken to resolve the issue.

Please note that no method of transmission over the internet is 100% secure. We are committed to maintaining the highest level of protection, but absolute security cannot be guaranteed. Keep your password safe and report any suspicious activity to us.

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Section 10

Policy Changes & Updates

4999bt may update this Privacy Policy from time to time. Reasons for changes may include:

  • Launching new services or features.
  • Changes in laws or regulatory requirements.
  • Improvement of security measures.
  • Increasing transparency based on user feedback.

For significant changes, we will notify you in advance by email or platform notification. For minor updates, the "Last Updated" date at the top of the page will be revised.

Continued use of the platform after any changes will be considered your acceptance of the updated policy.

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Section 11

Contact & Support

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

  • Email: [email protected]
  • Live Chat: Click the chat button on the website (available 24/7).
  • Response Time: Under 3 minutes on live chat; 24 hours by email.

For formal data protection complaints, please email our Data Protection Officer. We take all complaints seriously and aim to respond in writing within 7 business days.

4999bt always presents information in a way that is clear and easy for Bangladeshi users to understand. Your privacy is our priority.

Questions About the Privacy Policy

No, never. 4999bt does not sell your personal information to any third party. We only share limited data with service partners necessary for delivering our services, and strictly under confidentiality agreements.

Yes, you can request deletion of your data. However, certain information — such as transaction records — must be retained for a specified period due to legal obligations. Please contact our support team to submit a request.

Yes. 4999bt does not store complete payment details. Mobile banking transactions (bKash, Nagad, Rocket) are processed directly through their own secure gateways. We only retain transaction confirmation IDs.

We only send important account-related messages — such as login OTPs and transaction confirmations. Promotional messages will only be sent with your prior consent, and you may opt out at any time.

KYC documents are securely stored on encrypted servers and can only be accessed by authorised compliance team members. Following account closure, documents are securely deleted after 5 years in accordance with legal obligations.

If you believe your privacy rights have been violated, please raise a complaint directly with our support team. We will investigate and provide a written response within 7 business days. If the matter is not resolved to your satisfaction, you have the right to escalate your complaint to the relevant regulatory authority.

Play with Peace of Mind – Your Data is Fully Protected

Your privacy at 4999bt is our top priority. Get started today in a safe and transparent environment.

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